I try to refund a credit card but it says that it exceeds the amount

Question

I see someone asked this question already but it does not go through by me.

Comments

I had the same issue

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Were you able to do it in the end?

Answer 1

Very simple, the message is saying you cannot refund more than you charged this card.

This is a prevention from the bank.

For example if get into your account I can go and refund my card $3000 and I would walk off with the money.

Therefore they only allow you to refund up to the amount that was charged on the card.

Comments

i got the message when i tried refunding a few charges. it only let me refund 2 through JL but i was able to refund the rest through fidelity.

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Can you call in to support and ask for #8 and show me what you are seeing?