can we use a credit card scanner while logged in remotely?

Question

we want to set up users to be logged in via remote desktop. will these credit card scanners work; that the payments done via this route, be inserted into your program the same way? tx

Answer 1

Yes. Certain scanners you will need to change the keyboard setting in remote desktop to "On this Computer" as pictured below.

 

Comments

I did this setting and it still don't work

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Contact your IT dept for help. We do not provide support for remote connections. Maybe show this for your IT dept and they can make it work.

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For more info you can read the following link. And can try to follow the instructions there.

https://control.cyriouswiki.com/Known+issue+with+Credit+Card+Swipe+on+Remote+Desktop

As you can see this is a known issue with Microsoft RDP. You IT dept should be able to work around it. Should you want to use our IT dept for it you can contact sales to set you up with them.

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I did thier instructions and it worked

They say that you need to take the option "on this computer"

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Great. Thats why I posted that link. RDP is complex and works different on each version of windows